At FORWARD, Salesforce is our technology of choice—and that’s no coincidence. As the world’s #1 CRM, Salesforce provides a powerful platform of cloud-based applications that connect diverse industries, teams, and customer needs. For us, Salesforce isn’t just a system; it’s the foundation upon which we build modern, customer-centric digital experiences.

We believe that technology is only effective when it’s intuitive, flexible, and addresses real needs. That’s why our solutions are not only technically robust but also easy to use and completely customer-focused. Every decision, every workflow, and every design element is driven by a single purpose—a better customer experience.

Our approach always starts with your customers. We take the time to understand how your customers buy, how they engage, and what their expectations are. Then, we leverage the capabilities of Salesforce to create Commerce, Sales, Service, and Marketing solutions that are personalized, relevant, and foster long-term engagement. For us, success means creating experiences that drive your business forward and give your customers a reason to keep coming back.

FORWARD’s expertise has also earned global recognition within the Salesforce ecosystem. We are proud to be part of the Salesforce B2C Commerce Consulting Partner Advisory Board, a select group of only 15 partners worldwide. This role gives us the opportunity to contribute to shaping the future of the platform and stay ahead of new product features and industry trends. This directly benefits our clients—they always receive up-to-date, modern, and future-ready solutions.

We are constantly looking ahead to the future of commerce and customer engagement. For us, innovation isn’t a one-time event, but an ongoing process. We continuously monitor how the market is evolving and what customers will expect in the future. With this philosophy, we create Salesforce solutions that are not only ready for today but also prepared for the challenges of tomorrow.

At FORWARD, we don’t just wait for the future of commerce—we build it together with our clients. We don’t simply provide platforms; we craft digital journeys that deliver value for both businesses and their customers.