We focus on providing a boutique experience to our customers, with a strong local presence of senior consultants to ensure quality, flexibility, and short time to value with our proven agile methodology.
Quote-to-Cash: Our solutions help customers improve revenue efficiency and increase margins by:
– Configuring complex products and services for any tailor made customer request
– Minimizing manual errors and contract lead time with automated generation of customizable quotes, in just few clicks.
– Optimizing revenue by digitalizing complex pricing models on Salesforce Revenue Cloud
Omnichannel Communication: Our solutions help customers deliver superior customer support by:
– Reducing call volume and wait times for customers with a smart IVR (interactive voice response) enabling callers to interact with a voice self-service system.
– Deflecting cases with the implementation of chatbots on different channels to effortlessly provide answers to customer inquiries.
– Increasing first call resolution rates with Service Cloud Voice allowing agents to make and receive calls directly from Salesforce, with automated transcriptions and automated suggestion of knowledge articles.
